Shipping policy

Shipping Destinations

We offer international shipping via DHL Express to the following countries and regions:
-United States
-Canada
-United Kingdom
-Major EU countries (Germany, France, Italy, Spain, the Netherlands, and Nordic countries)
-South Korea
-Taiwan
-Singapore
-Australia
At this time, we do not ship to countries or regions other than those listed above.
Please note that even within the shipping destinations listed above,
we may be unable to accept orders depending on the destination area, local conditions,
import regulations, or other circumstances.

Production & Dispatch Time

All of our products are made to order.
As a result, it may take approximately 1 month to 2 months from the time of order until shipment.
Estimated dispatch times for each product are listed on the individual product pages.
We kindly ask you to review them before placing your order.

Shipping Fees

All product prices include shipping costs.

Customs Duties & Taxes

Product prices include customs duties and taxes where such costs can be reasonably determined in advance.
However, depending on the regulations of the destination country and decisions made during customs clearance,
additional duties, taxes, or handling fees may be charged.
In such cases, these additional charges are the responsibility of the customer. Thank you for your understanding.

Possible Delivery Delays

International shipments may be delayed due to customs procedures, local delivery conditions, weather, or social and political circumstances.
Additionally, shipments may be temporarily held or delayed due to import regulations or inspection procedures in the destination country.
While we make every effort to ensure smooth delivery, we kindly ask for your understanding in such cases.

Contact Information

If you have any questions, please contact us via our inquiry form or by email.
Email: info@wooden-toy.net
Please contact us in Japanese or English.